How do I create a CNAME? Print

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A DNS CNAME record provides an alias for another domain. Learn how canonical name records work, and learn which DNS records cannot point to CNAME records.

Instructions are for Hired Hosting domains.

(1) Login to your client area and look for My Domains at the top


(3) As long as your domain name is active and and it's not using the internal DNS servers. you'll see DNS Management on the left, click on it.   

(4) Now scroll down a little and look for Manage CNAME Records in the menu on the left.

(5) Click on the Add New CNAME Record button.

(6) Under Hostname enter your new custom name. For Canonical Name enter the hostname of the host domain.


DNS changes can take some time to sync (usually 4 hours - see TTL note below), however updates are usually instant when adding brand new CNAMES (& A RECORDS) . 



note! When making changes to CNAMES or A RECORDS, updates usually take up to 4 hours to complete. The time depends on the TTL (time to live) which is in seconds. The standard is usually around 14400 seconds (4 hours) . Setting this value lower would lower the time it takes for changes to be applied. If you plan to make changes to a CNAME or A RECORD you may want to lower this to 720 (10 minutes) at least 4 hours before you plan to make the change. When the task is complete, it's up to you if you want to raise them back up to 14000 or leave them at 300 (we recommend 7200)




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