Most problems are one of the messages below. If you can't find yours, refresh the page with Ctrl+F5 first: it loads the latest studio version.
|
You see |
What it means |
What to do |
|---|---|---|
|
"Could not reach the Web DJ at … (code 1006)" |
The browser couldn't open a connection to that Web DJ address, usually because the address is for a different station. |
Press ? to load your station's address and try again. Check Streamers/DJs is enabled on the station in AzuraCast. |
|
"AzuraCast closed the connection straight after login" |
AzuraCast rejected the DJ login. |
Check the DJ username and password (they're case-sensitive), that the DJ account is active, and that no other DJ is live. |
|
"A DJ is already live on this station" |
Another source is connected: another tab, another computer, or software such as BUTT. |
Disconnect the other source first. Only one live DJ can connect at a time. |
|
"Web DJ address doesn't match this station" |
The address in the box is for a different station. |
Choose Use the station address. |
|
"No station selected for this integration" or "AzuraCast has no station …" |
Your integration's station ID is empty or wrong. |
Pick your station in the red banner and click Use this station. |
|
"Station is offline" |
AzuraCast reports the station isn't broadcasting. |
Press START on the On Air Now card, or check the station in AzuraCast. |
|
"Microphone unavailable" |
The browser blocked microphone access. |
Click the padlock in the address bar, allow the microphone, and reload the page. |
|
Time left shows LIVE or --:-- |
A live DJ is on, or the track's length is unknown. |
Nothing to fix; the countdown returns with the next AutoDJ song. |
|
A deck shows LOAD ERROR |
The browser couldn't read that file. |
Use MP3, M4A, OGG, WAV or FLAC, or load another track. |
|
No sound at all |
Audio hasn't started, or monitoring is off. |
Click any studio control once, check MONITOR is on, and check the channel fader, crossfader and MASTER. |
|
"AzuraCast refused it" when using ? or ? |
Your API key can't manage media on this station. |
Use an API key from an account with media permissions on the station. |
Still stuck? Contact support with the exact message the studio shows, your station name and the time it happened.
