Answers to the most common questions. If you're still stuck, open a support ticket and tell us your station name and what you see on the Dashboard.
My station is silent / nothing is playing
- On the Dashboard, check that the AutoDJ is running. If Deck A says Press PLAY to start the AutoDJ, press PLAY.
- If the note under the crossfader says AutoDJ running — no ready tracks, upload music on the Media page and wait until tracks show ready.
- If all your playlists are Scheduled only and no show is on, the AutoDJ falls back to your library. Make sure tracks in the library are ready.
- Under Servers, check the server shows on air. If it says stopped, click Start.
The wrong music is playing
Check the Schedule. A show or clock may be running; its name appears next to ON AIR on the Dashboard. Remember that schedules use your station's time zone.
Listeners say the stream buffers
- Try a lower bitrate on the Stations page (e.g. 96 or 64 kbps). Mobile listeners on weak signals benefit most.
- If you're live, the problem is often your own upload speed. Use a wired connection and a bitrate no higher than your station's.
The stream doesn't play on my https website
Use the HTTPS URL from the Servers card, or the embed code from the Player page. Browsers block plain http audio on https pages.
My live DJ software won't connect
- Double-check the host, port, mount (
/stream), user (source) and password from the Servers card. - On a SHOUTcast-only station, stop the AutoDJ first: SHOUTcast accepts one source at a time.
- Some work or school networks block ports above 8000. Try another network.
See Going Live with Your Own Broadcast Software for full settings.
The DJ Studio isn't sending audio
- Use Chrome or Edge on a computer.
- Allow microphone access (click the lock or camera icon in the address bar).
- Don't close or leave the DJ Studio tab while you're live.
An upload shows "error"
The file couldn't be read. It may be damaged, protected (DRM) or in an unusual format. Try another copy, or convert it to MP3 or FLAC first.
Song titles are wrong or missing
Click Edit on the track in Media to fix the title and artist. Tag your files before uploading to avoid this.
I've run out of disk space
Delete tracks you no longer play on the Media page, or upgrade your plan from the client area.
Does my station keep playing when I close the browser?
Yes. The AutoDJ runs on our servers 24/7, and starts again on its own after maintenance. Only a live DJ Studio broadcast needs your browser open.
Can I use my own domain for the stream?
Open a support ticket and we'll tell you what's possible for your plan.
Where are my listener numbers?
Right now: on the Dashboard and in your client area. History, maps and peak times: on the Analytics page.
